iPhone Xs

Returns & Refunds Policy

This Policy forms part of our Terms and Conditions. Nothing in it limits your statutory rights.

2.1 Cooling-Off Right (Electronic Transactions)

If you bought online, you may cancel your order without reason and without penalty within 7 (seven) days of receiving the goods, in line with the Electronic Communications and Transactions Act, subject to the exclusions below.

2.2 Change-of-Mind / Unwanted Product Returns

You may return a product you no longer want, provided:

• It is returned within 7 (seven) days of delivery or collection;
• For new, sealed products: it is unopened, unused, and undamaged, with all original labels, seals, and stickers intact;
• For certified pre-owned products: it is returned in the same condition it was received in, with all original packaging and accessories, since these items are not sold sealed;
• It is not missing any accessories, manuals, or parts; and
• You return it together with your original invoice, or log the return via itechcentralsa@gmail.com quoting your order number.

After 7 days, a product can only be returned if it is defective (see 2.3) or as required by the CPA.

2.3 Defective or Faulty Products

If a product develops a defect through normal use within 6 (six) months of delivery, the CPA entitles you to choose, at our cost, between:

• a repair of the product;
• a replacement of the product; or
• a full refund.

This 6-month right applies regardless of the sourcing channel disclosed in Section 1.2. Outside this period, a defective product is handled under the applicable Warranty Policy (Section 3).

2.4 Items That Cannot Be Returned

• Products that have been personalised, engraved, or custom-configured for you;
• Digital products, software licences, or gift cards once redeemed or activated;
• Products with clear signs of misuse, liquid damage, or unauthorised repair; and
• Consumable accessories (e.g. opened cables, screen protectors) once used, unless defective.

2.5 How Refunds Are Processed

1. Once we receive and inspect the returned product and validate the return, we will process your refund within 10–15 (ten to fifteen) working days.
2. Refunds are made to the original payment method used at checkout, or as store credit if you prefer.
3. Where a product has been used or the packaging is not resalable and the return is a change-of-mind (not defective) return, we reserve the right to apply a reasonable deduction reflecting the reduction in value, or to decline the return, as permitted under the CPA.
4. You may instead choose to exchange a returned product for another of equal value, or pay/be refunded the difference.

2.6 Collection Costs

Where a product is defective or was delivered in error, we will arrange collection at no cost to you. For change-of-mind returns, the cost of returning the item to us is for your account unless we advise otherwise.

2.7 How to Start a Return

1. Email itechcentralsa@gmail.com with your order number, the reason for return, and (for defective items) a description or photo/video of the fault.
2. We will confirm eligibility and, where applicable, arrange collection.
3. Please do not send a product back before receiving return confirmation from us.

iPhone XS

Welcome to the big screen. Super Retina display in two sizes. Advanced Face ID. A12 Bionic. Dual-camera system with Smart HDR. The next level of iPhone.

---

Design

All-screen. All elegance.
iPhone XS features a stunning all-screen design with a surgical-grade stainless steel frame and the most durable glass ever in a smartphone (at its launch). Precision-machined and water resistant.

• All-glass front and back

• Surgical-grade stainless steel

• IP68 water and dust resistance

• Available in Space Gray, Silver, and Gold

---

Display

Super Retina. In two sizes.
iPhone XS delivers an immersive experience with a 5.8‑inch Super Retina OLED display. HDR10 and Dolby Vision support bring movies and photos to life with deeper blacks and vibrant highlights.

• 5.8-inch Super Retina OLED display

• 2436‑by‑1125 resolution at 458 ppi

• HDR10 and Dolby Vision support

• True Tone and Wide Color (P3)

---

Performance

Smartest, most powerful chip in a smartphone.
A12 Bionic with next-generation Neural Engine delivers incredible performance for demanding apps, games, and augmented reality. All while being energy efficient.

• A12 Bionic chip

• 6-core CPU, 4-core GPU, and 8-core Neural Engine

• Real-time machine learning

• Optimized for iOS and AR experiences

---

Face ID

Security is simple when your face is your password.
Face ID lets you securely unlock your iPhone, log in to apps, and pay with Apple Pay — all with just a glance. Powered by the TrueDepth camera system.

• Fast, secure facial authentication

• Works with Apple Pay

• Privacy-focused facial data processing

---

Camera System

Breakthrough dual-camera system.
iPhone XS introduces Smart HDR, advanced bokeh, and adjustable depth of field. Capture stunning portraits and detailed low-light photos with the dual 12MP cameras.

• Dual 12MP wide and telephoto cameras

• Smart HDR for greater highlight and shadow detail

• Portrait mode with Depth Control

• 2x optical zoom, up to 10x digital zoom

• 7MP TrueDepth front camera

---

Battery Life & Charging

Wireless and fast.
iPhone XS supports Qi wireless charging and fast-charging capabilities. Get up to 50% charge in 30 minutes with an 18W adapter (sold separately).

• All-day battery life

• Qi wireless charging

• Fast-charge capable

---

iOS & Privacy

Built-in intelligence. Designed for privacy.
iOS and iPhone XS work together seamlessly to deliver a secure, intelligent, and smooth experience — with regular software updates directly from Apple.

---

Legal Footnotes

1. iPhone XS is splash, water, and dust resistant with a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes). Resistance might decrease with normal wear.

2. Wireless chargers and fast-charge adapters sold separately.

3. Battery life depends on usage and configuration.