iPhone 12 (Pre-Owned)

Returns & Refunds Policy

This Policy forms part of our Terms and Conditions. Nothing in it limits your statutory rights.

2.1 Cooling-Off Right (Electronic Transactions)

If you bought online, you may cancel your order without reason and without penalty within 7 (seven) days of receiving the goods, in line with the Electronic Communications and Transactions Act, subject to the exclusions below.

2.2 Change-of-Mind / Unwanted Product Returns

You may return a product you no longer want, provided:

• It is returned within 7 (seven) days of delivery or collection;
• For new, sealed products: it is unopened, unused, and undamaged, with all original labels, seals, and stickers intact;
• For certified pre-owned products: it is returned in the same condition it was received in, with all original packaging and accessories, since these items are not sold sealed;
• It is not missing any accessories, manuals, or parts; and
• You return it together with your original invoice, or log the return via itechcentralsa@gmail.com quoting your order number.

After 7 days, a product can only be returned if it is defective (see 2.3) or as required by the CPA.

2.3 Defective or Faulty Products

If a product develops a defect through normal use within 6 (six) months of delivery, the CPA entitles you to choose, at our cost, between:

• a repair of the product;
• a replacement of the product; or
• a full refund.

This 6-month right applies regardless of the sourcing channel disclosed in Section 1.2. Outside this period, a defective product is handled under the applicable Warranty Policy (Section 3).

2.4 Items That Cannot Be Returned

• Products that have been personalised, engraved, or custom-configured for you;
• Digital products, software licences, or gift cards once redeemed or activated;
• Products with clear signs of misuse, liquid damage, or unauthorised repair; and
• Consumable accessories (e.g. opened cables, screen protectors) once used, unless defective.

2.5 How Refunds Are Processed

1. Once we receive and inspect the returned product and validate the return, we will process your refund within 10–15 (ten to fifteen) working days.
2. Refunds are made to the original payment method used at checkout, or as store credit if you prefer.
3. Where a product has been used or the packaging is not resalable and the return is a change-of-mind (not defective) return, we reserve the right to apply a reasonable deduction reflecting the reduction in value, or to decline the return, as permitted under the CPA.
4. You may instead choose to exchange a returned product for another of equal value, or pay/be refunded the difference.

2.6 Collection Costs

Where a product is defective or was delivered in error, we will arrange collection at no cost to you. For change-of-mind returns, the cost of returning the item to us is for your account unless we advise otherwise.

2.7 How to Start a Return

1. Email itechcentralsa@gmail.com with your order number, the reason for return, and (for defective items) a description or photo/video of the fault.
2. We will confirm eligibility and, where applicable, arrange collection.
3. Please do not send a product back before receiving return confirmation from us.

This phone is an original device and have undergone a rigorous quality control process to ensure it is in 100% working order and contains no faulty parts.

Certified Pre-Owned Grading Guide
All the devices are in 100% working order and contain no faulty parts.

Grading is based on the cosmetic appearance of the phone
- Best Devices look like new, perfectly functional and reliable
- Better Devices that show minimal signs of wear, maintaining great aesthetic appeal, perfectly functional and reliable
- Good Devices with visible but superficial wear, perfectly functional and reliable

Features
The iPhone 12 features
Super Retina XDR display
A14 Bionic chip. Next-generation Neural Engine
6.1-inch (diagonal) all-screen OLED display
Face ID
Dual 12MP camera system

Summary
The iPhone 12 is a device that feels both familiar and new rolled into one. Its flat sides are reminiscent of the iPhone 4, yet it has a 6.1-inch display capable of showing Dolby Vision content. There are two 12-megapixel rear cameras - one wide and one ultra-wide

What's in the box
1 x Phone
1 x Clear Case