Returns & Refunds Policy
This Policy forms part of our Terms and Conditions. Nothing in it limits your statutory rights.
2.1 Cooling-Off Right (Electronic Transactions)
If you bought online, you may cancel your order without reason and without penalty within 7 (seven) days of receiving the goods, in line with the Electronic Communications and Transactions Act, subject to the exclusions below.
2.2 Change-of-Mind / Unwanted Product Returns
You may return a product you no longer want, provided:
- It is returned within 7 (seven) days of delivery or collection;
- For new, sealed products: it is unopened, unused, and undamaged, with all original labels, seals, and stickers intact;
- For certified pre-owned products: it is returned in the same condition it was received in, with all original packaging and accessories, since these items are not sold sealed;
- It is not missing any accessories, manuals, or parts; and
- You return it together with your original invoice, or log the return via itechcentralsa@gmail.com quoting your order number.
After 7 days, a product can only be returned if it is defective (see 2.3) or as required by the CPA.
2.3 Defective or Faulty Products
If a product develops a defect through normal use within 6 (six) months of delivery, the CPA entitles you to choose, at our cost, between:
- a repair of the product;
- a replacement of the product; or
- a full refund.
This 6-month right applies regardless of the sourcing channel disclosed in Section 1.2. Outside this period, a defective product is handled under the applicable Warranty Policy (Section 3).
2.4 Items That Cannot Be Returned
- Products that have been personalised, engraved, or custom-configured for you;
- Digital products, software licences, or gift cards once redeemed or activated;
- Products with clear signs of misuse, liquid damage, or unauthorised repair; and
- Consumable accessories (e.g. opened cables, screen protectors) once used, unless defective.
2.5 How Refunds Are Processed
- Once we receive and inspect the returned product and validate the return, we will process your refund within 10–15 (ten to fifteen) working days.
- Refunds are made to the original payment method used at checkout, or as store credit if you prefer.
- Where a product has been used or the packaging is not resalable and the return is a change-of-mind (not defective) return, we reserve the right to apply a reasonable deduction reflecting the reduction in value, or to decline the return, as permitted under the CPA.
- You may instead choose to exchange a returned product for another of equal value, or pay/be refunded the difference.
2.6 Collection Costs
Where a product is defective or was delivered in error, we will arrange collection at no cost to you. For change-of-mind returns, the cost of returning the item to us is for your account unless we advise otherwise.
2.7 How to Start a Return
- Email itechcentralsa@gmail.com with your order number, the reason for return, and (for defective items) a description or photo/video of the fault.
- We will confirm eligibility and, where applicable, arrange collection.
- Please do not send a product back before receiving return confirmation from us.
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