iPhone 13 Pro Max

Returns & Refunds Policy

This Policy forms part of our Terms and Conditions. Nothing in it limits your statutory rights.

2.1 Cooling-Off Right (Electronic Transactions)

If you bought online, you may cancel your order without reason and without penalty within 7 (seven) days of receiving the goods, in line with the Electronic Communications and Transactions Act, subject to the exclusions below.

2.2 Change-of-Mind / Unwanted Product Returns

You may return a product you no longer want, provided:

• It is returned within 7 (seven) days of delivery or collection;
• For new, sealed products: it is unopened, unused, and undamaged, with all original labels, seals, and stickers intact;
• For certified pre-owned products: it is returned in the same condition it was received in, with all original packaging and accessories, since these items are not sold sealed;
• It is not missing any accessories, manuals, or parts; and
• You return it together with your original invoice, or log the return via itechcentralsa@gmail.com quoting your order number.

After 7 days, a product can only be returned if it is defective (see 2.3) or as required by the CPA.

2.3 Defective or Faulty Products

If a product develops a defect through normal use within 6 (six) months of delivery, the CPA entitles you to choose, at our cost, between:

• a repair of the product;
• a replacement of the product; or
• a full refund.

This 6-month right applies regardless of the sourcing channel disclosed in Section 1.2. Outside this period, a defective product is handled under the applicable Warranty Policy (Section 3).

2.4 Items That Cannot Be Returned

• Products that have been personalised, engraved, or custom-configured for you;
• Digital products, software licences, or gift cards once redeemed or activated;
• Products with clear signs of misuse, liquid damage, or unauthorised repair; and
• Consumable accessories (e.g. opened cables, screen protectors) once used, unless defective.

2.5 How Refunds Are Processed

1. Once we receive and inspect the returned product and validate the return, we will process your refund within 10–15 (ten to fifteen) working days.
2. Refunds are made to the original payment method used at checkout, or as store credit if you prefer.
3. Where a product has been used or the packaging is not resalable and the return is a change-of-mind (not defective) return, we reserve the right to apply a reasonable deduction reflecting the reduction in value, or to decline the return, as permitted under the CPA.
4. You may instead choose to exchange a returned product for another of equal value, or pay/be refunded the difference.

2.6 Collection Costs

Where a product is defective or was delivered in error, we will arrange collection at no cost to you. For change-of-mind returns, the cost of returning the item to us is for your account unless we advise otherwise.

2.7 How to Start a Return

1. Email itechcentralsa@gmail.com with your order number, the reason for return, and (for defective items) a description or photo/video of the fault.
2. We will confirm eligibility and, where applicable, arrange collection.
3. Please do not send a product back before receiving return confirmation from us.

iPhone 13 Pro Max

A dramatically more powerful Pro camera system. A display so responsive, every interaction feels new again. The world’s fastest smartphone chip. Exceptional durability. And a huge leap in battery life.

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Camera

Our Pro camera system gets its biggest upgrade ever.
With next-level hardware that captures incredible detail, intelligent software for new photo and video techniques, and a chip that makes it all possible — this is the most advanced camera system ever on iPhone.

• Pro 12MP camera system: Telephoto, Wide, and Ultra Wide

• Macro photography and video

• Photographic Styles and Smart HDR 4

• Night mode on all cameras

• ProRes video recording

• Cinematic mode — adds shallow depth of field and shifts focus automatically

• Up to 6x optical zoom range

• LiDAR Scanner for Night mode portraits and AR

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Display

Super Retina XDR display with ProMotion.
The 6.7-inch OLED display gets ProMotion for a faster, more responsive experience. With a 120Hz adaptive refresh rate, everything from scrolling to gaming feels fluid and seamless.

• 6.7-inch all-screen OLED display¹

• 120Hz adaptive refresh rate

• Up to 1,000 nits outdoor brightness

• HDR support for rich contrast and color

• True Tone, P3 wide color, and Haptic Touch

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Performance

Pure. Pro. Power.
The lightning-fast A15 Bionic with 5-core GPU delivers a leap in graphics performance. It powers advanced camera features and keeps everything running smoothly and efficiently.

• A15 Bionic chip

• 5-core GPU for faster graphics

• 6-core CPU with 2 performance and 4 efficiency cores

• 16-core Neural Engine for advanced machine learning

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Battery & Charging

More power. More battery life.
Get up to 2.5 more hours of battery life compared to iPhone 12 Pro Max. Fast-charge capable and supports MagSafe wireless charging.

• Up to 28 hours video playback

• MagSafe and Qi wireless charging

• Fast charge up to 50% in around 30 minutes with 20W adapter or higher (sold separately)

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Design & Durability

Designed to last. Built to impress.
Surgical-grade stainless steel and Ceramic Shield front cover offer unmatched durability. iPhone 13 Pro Max is also rated IP68 for water and dust resistance.²

• Ceramic Shield front cover

• Surgical-grade stainless steel

• Available in Graphite, Gold, Silver, and Sierra Blue

• IP68 water and dust resistance under IEC standard 60529

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5G Connectivity

Superfast 5G.
Experience next-generation speeds with more 5G bands for better coverage and performance.

• Stream, download, and upload faster

• Low-latency gaming and real-time interactivity

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iOS and Privacy

iOS 15 brings new ways to stay connected and do more with iPhone. And like every Apple product, iPhone is designed to protect your privacy.

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Legal Footnotes

1. The display has rounded corners that follow a beautiful curved design. When measured as a standard rectangle, the screen is 6.68 inches diagonally. Actual viewable area is less.

2. iPhone 13 Pro Max is splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 6 meters for up to 30 minutes). Resistance may decrease as a result of normal wear. Do not attempt to charge a wet iPhone. Liquid damage is not covered under warranty.