iPhone X

Returns & Refunds Policy

This Policy forms part of our Terms and Conditions. Nothing in it limits your statutory rights.

2.1 Cooling-Off Right (Electronic Transactions)

If you bought online, you may cancel your order without reason and without penalty within 7 (seven) days of receiving the goods, in line with the Electronic Communications and Transactions Act, subject to the exclusions below.

2.2 Change-of-Mind / Unwanted Product Returns

You may return a product you no longer want, provided:

• It is returned within 7 (seven) days of delivery or collection;
• For new, sealed products: it is unopened, unused, and undamaged, with all original labels, seals, and stickers intact;
• For certified pre-owned products: it is returned in the same condition it was received in, with all original packaging and accessories, since these items are not sold sealed;
• It is not missing any accessories, manuals, or parts; and
• You return it together with your original invoice, or log the return via itechcentralsa@gmail.com quoting your order number.

After 7 days, a product can only be returned if it is defective (see 2.3) or as required by the CPA.

2.3 Defective or Faulty Products

If a product develops a defect through normal use within 6 (six) months of delivery, the CPA entitles you to choose, at our cost, between:

• a repair of the product;
• a replacement of the product; or
• a full refund.

This 6-month right applies regardless of the sourcing channel disclosed in Section 1.2. Outside this period, a defective product is handled under the applicable Warranty Policy (Section 3).

2.4 Items That Cannot Be Returned

• Products that have been personalised, engraved, or custom-configured for you;
• Digital products, software licences, or gift cards once redeemed or activated;
• Products with clear signs of misuse, liquid damage, or unauthorised repair; and
• Consumable accessories (e.g. opened cables, screen protectors) once used, unless defective.

2.5 How Refunds Are Processed

1. Once we receive and inspect the returned product and validate the return, we will process your refund within 10–15 (ten to fifteen) working days.
2. Refunds are made to the original payment method used at checkout, or as store credit if you prefer.
3. Where a product has been used or the packaging is not resalable and the return is a change-of-mind (not defective) return, we reserve the right to apply a reasonable deduction reflecting the reduction in value, or to decline the return, as permitted under the CPA.
4. You may instead choose to exchange a returned product for another of equal value, or pay/be refunded the difference.

2.6 Collection Costs

Where a product is defective or was delivered in error, we will arrange collection at no cost to you. For change-of-mind returns, the cost of returning the item to us is for your account unless we advise otherwise.

2.7 How to Start a Return

1. Email itechcentralsa@gmail.com with your order number, the reason for return, and (for defective items) a description or photo/video of the fault.
2. We will confirm eligibility and, where applicable, arrange collection.
3. Please do not send a product back before receiving return confirmation from us.

iPhone X

Say hello to the future. A revolutionary design. A stunning display. The first iPhone with Face ID.

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Design

All-screen. All powerful.
The iPhone X introduces an all-new design — with a 5.8‑inch Super Retina display that fills the hand and dazzles the eyes. Engineered with the most durable glass ever in a smartphone and surgical-grade stainless steel.

• Edge-to-edge Super Retina OLED display

• Glass front and back, stainless steel frame

• Water and dust resistant (IP67)

• Available in Space Gray and Silver

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Display

Super Retina. Beauty in every edge.
The 5.8‑inch OLED display delivers stunning colors, true blacks, high brightness, and a 1,000,000:1 contrast ratio. True Tone technology adjusts the display to match the light around you.

• 5.8-inch Super Retina OLED display

• True Tone and HDR support

• 2436‑by‑1125 resolution at 458 ppi

• Wide color (P3) and 3D Touch

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Face ID

Your face is your password.
Face ID is a secure new way to unlock, authenticate, and pay. Powered by the TrueDepth camera system and advanced machine learning, it adapts to changes in your appearance over time.

• Face ID for secure authentication

• Works with Apple Pay and in apps

• TrueDepth front camera system

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Camera

Dual 12MP cameras. Portrait mode perfection.
Capture stunning photos and 4K video with a powerful dual-camera system. Portrait mode and Portrait Lighting bring studio-quality effects to your shots.

• Dual 12MP Wide and Telephoto cameras

• Optical zoom and digital zoom up to 10x

• Portrait mode and Portrait Lighting

• 4K video recording up to 60 fps

• 7MP TrueDepth front camera with Portrait mode

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Performance

A11 Bionic chip. Super smart.
iPhone X is powered by A11 Bionic — the smartest chip in a smartphone at launch — capable of handling AR experiences, immersive gaming, and real-time machine learning.

• A11 Bionic chip with 6-core CPU

• Neural Engine for Face ID and AR

• Efficient performance and fast app launches

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Battery Life & Charging

Wireless charging. All-day battery life.
Charge wirelessly using any Qi-certified charger. And with fast charging, you can recharge up to 50% in just 30 minutes.

• Up to 13 hours video playback

• Wireless charging

• Fast charging capable with 18W adapter or higher (sold separately)

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iOS & Privacy

A smarter, more personal experience.
iOS brings intuitive gestures, powerful privacy features, and seamless integration with iCloud, Apple services, and accessories.

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Legal Footnotes

1. Battery life depends on usage and settings.

2. iPhone X is rated IP67 under IEC standard 60529 (maximum depth of 1 meter up to 30 minutes).

3. Face ID setup and performance may vary with changes in appearance.

4. Charging accessories sold separately.