iPhone Xs MAX

Returns & Refunds Policy

This Policy forms part of our Terms and Conditions. Nothing in it limits your statutory rights.

2.1 Cooling-Off Right (Electronic Transactions)

If you bought online, you may cancel your order without reason and without penalty within 7 (seven) days of receiving the goods, in line with the Electronic Communications and Transactions Act, subject to the exclusions below.

2.2 Change-of-Mind / Unwanted Product Returns

You may return a product you no longer want, provided:

• It is returned within 7 (seven) days of delivery or collection;
• For new, sealed products: it is unopened, unused, and undamaged, with all original labels, seals, and stickers intact;
• For certified pre-owned products: it is returned in the same condition it was received in, with all original packaging and accessories, since these items are not sold sealed;
• It is not missing any accessories, manuals, or parts; and
• You return it together with your original invoice, or log the return via itechcentralsa@gmail.com quoting your order number.

After 7 days, a product can only be returned if it is defective (see 2.3) or as required by the CPA.

2.3 Defective or Faulty Products

If a product develops a defect through normal use within 6 (six) months of delivery, the CPA entitles you to choose, at our cost, between:

• a repair of the product;
• a replacement of the product; or
• a full refund.

This 6-month right applies regardless of the sourcing channel disclosed in Section 1.2. Outside this period, a defective product is handled under the applicable Warranty Policy (Section 3).

2.4 Items That Cannot Be Returned

• Products that have been personalised, engraved, or custom-configured for you;
• Digital products, software licences, or gift cards once redeemed or activated;
• Products with clear signs of misuse, liquid damage, or unauthorised repair; and
• Consumable accessories (e.g. opened cables, screen protectors) once used, unless defective.

2.5 How Refunds Are Processed

1. Once we receive and inspect the returned product and validate the return, we will process your refund within 10–15 (ten to fifteen) working days.
2. Refunds are made to the original payment method used at checkout, or as store credit if you prefer.
3. Where a product has been used or the packaging is not resalable and the return is a change-of-mind (not defective) return, we reserve the right to apply a reasonable deduction reflecting the reduction in value, or to decline the return, as permitted under the CPA.
4. You may instead choose to exchange a returned product for another of equal value, or pay/be refunded the difference.

2.6 Collection Costs

Where a product is defective or was delivered in error, we will arrange collection at no cost to you. For change-of-mind returns, the cost of returning the item to us is for your account unless we advise otherwise.

2.7 How to Start a Return

1. Email itechcentralsa@gmail.com with your order number, the reason for return, and (for defective items) a description or photo/video of the fault.
2. We will confirm eligibility and, where applicable, arrange collection.
3. Please do not send a product back before receiving return confirmation from us.

iPhone XS Max

Big screen. Big power. Big impact. Super Retina display. Advanced Face ID. A12 Bionic chip. Dual-camera system with Smart HDR. A monumental leap forward.

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Design

All-screen design. Crafted to impress.
iPhone XS Max features a stunning edge-to-edge display with a surgical-grade stainless steel frame and durable glass front and back. Designed to resist water, dust, and everyday wear.

• Largest iPhone display at time of launch

• Precision-machined stainless steel frame

• Glass front and back

• Water and dust resistance (IP68)

• Available in Gold, Silver, and Space Gray

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Display

Super Retina goes big.
The 6.5-inch OLED Super Retina display delivers true blacks, rich colors, and high brightness. With HDR10 and Dolby Vision, content looks stunning in every light.

• 6.5-inch Super Retina OLED display

• 2688-by-1242 resolution at 458 ppi

• True Tone and wide color (P3)

• HDR10 and Dolby Vision support

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Performance

A12 Bionic. The smartest, most powerful chip in a smartphone.
With real-time machine learning and a next-gen Neural Engine, the A12 Bionic chip delivers fast, smooth performance and efficient power use — whether you’re gaming, multitasking, or using AR apps.

• A12 Bionic chip

• Next-gen Neural Engine

• 6-core CPU, 4-core GPU

• Optimized for AR, gaming, and photography

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Face ID

Secure authentication made easy.
With advanced facial recognition powered by the TrueDepth camera, Face ID lets you unlock, authenticate, and pay — all with just a glance.

• Secure facial recognition

• Works with Apple Pay

• Faster and more reliable than ever

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Camera System

Dual 12MP cameras. Studio-quality results.
Capture stunning photos with Smart HDR and Portrait Mode. Shoot cinematic 4K video. The rear dual-camera system delivers detailed, vibrant shots — even in low light.

• Dual 12MP wide and telephoto cameras

• Smart HDR and improved ISP

• Portrait mode with Depth Control

• 2x optical zoom, up to 10x digital zoom

• 7MP TrueDepth front camera

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Battery & Charging

Power through your day.
With its large battery and efficient processor, iPhone XS Max delivers all-day battery life. Supports wireless charging and fast charge with an 18W adapter (sold separately).

• Long-lasting battery

• Wireless charging (Qi standard)

• Fast-charge capable (50% in ~30 minutes)

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iOS & Privacy

Smart. Simple. Secure.
Running iOS, iPhone XS Max offers seamless integration, powerful features, and advanced privacy protections. Your data stays yours.

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Legal Footnotes

1. iPhone XS Max is rated IP68 under IEC standard 60529 (maximum depth of 2 meters for up to 30 minutes). Resistance may decrease with normal wear.

2. Wireless chargers and fast-charge adapters are sold separately.

3. Battery life varies by use and settings.