Privacy policy

iTech Central™ respects your privacy and is committed to handling personal information responsibly. This policy explains how information is collected, used, stored and shared when you visit itechcentral.co.za or place an order with us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Name and surname.

  • Billing and delivery addresses.

  • Email address and telephone number.

  • Order details, purchase history and customer service communications.

  • Payment status and transaction-related information provided by our payment processors.

  • Device, browser, IP address and website usage information.

  • Information you voluntarily provide when contacting us or subscribing to marketing communications.

We do not intentionally collect more personal information than is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders.

  • Arrange deliveries and provide tracking updates.

  • Process payments, refunds and returns.

  • Respond to customer enquiries.

  • Verify transactions and help prevent fraud.

  • Operate, secure and improve our website.

  • Send marketing communications where permitted by law and subject to your preferences.

  • Meet legal, regulatory, accounting and record-keeping obligations.

3. Shopify and Service Providers

Our online store is hosted on Shopify. We may share relevant information with service providers that help us operate the store, process payments, deliver orders, provide customer support, analyse website performance or protect against fraud.

These providers may process information in accordance with their own privacy policies and contractual obligations.

We do not sell customers' personal information as a business practice.

4. Payments and Financial Information

Payments are processed through the payment methods available at checkout.

Depending on the payment method, payment details may be collected and processed directly by the relevant payment provider. We may receive transaction confirmations, payment status and limited payment-related details needed to manage your order.

We do not intentionally store complete payment card details on our own systems where these are handled by the payment provider.

5. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to operate the store, remember preferences, maintain security, understand website usage and support advertising where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Marketing Communications

Where permitted by law, we may use your contact information to send updates and promotional communications.

You may unsubscribe from marketing emails using the unsubscribe link or contact us to request that marketing messages stop. Service messages relating to purchases or account security may still be necessary.

7. Sharing of Information

We may disclose personal information when reasonably necessary to fulfil orders, provide requested services, comply with legal obligations, respond to lawful requests, protect our rights or investigate suspected fraud.

Where information is processed or transferred outside South Africa, we will take the steps required by applicable data-protection law.

8. Data Security and Retention

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Information is retained only for as long as reasonably necessary for the purposes described in this policy, including applicable legal, tax, accounting and dispute-resolution requirements.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may request access to personal information we hold about you, ask for corrections, raise concerns about its processing or exercise other rights available under South Africa's Protection of Personal Information Act (POPIA).

We may need to verify your identity before responding to a request.

You may also have the right to complain to the Information Regulator of South Africa.

10. Children's Information

Our store is not intended to knowingly collect personal information from children in circumstances where the law requires additional authorisation or safeguards. Please contact us if you believe a child has provided personal information unlawfully.

11. Changes to This Policy

We may update this policy when our practices, services or legal obligations change. The latest version will be published on this page with its updated date.

12. Contact Us

For privacy questions or requests, contact:

iTech Central™
Email: itechcentralsa@gmail.com
WhatsApp: +27 81 414 8316
Website: https://itechcentral.co.za