Refund policy

At iTech Central™, we want our customers to shop with confidence. This Refund and Returns Policy explains how returns, exchanges, refunds and defective products are handled when you purchase from itechcentral.co.za.

1. Return Requests

If you wish to return a product, please contact our customer support team at itechcentralsa@gmail.com or WhatsApp +27 81 414 8316. Include your order number, the product name and the reason for your request.

Please wait for return instructions before sending any item back.

2. Change-of-Mind Returns

For eligible online purchases, customers may have a statutory cooling-off right under applicable South African law, including section 44 of the Electronic Communications and Transactions Act where applicable. Certain exclusions apply.

Where a change-of-mind return is permitted, the product must be returned in accordance with the applicable legal requirements. We may request the original packaging, accessories and proof of purchase where reasonably necessary.

Nothing in this policy removes any non-excludable statutory consumer rights.

3. Damaged, Incorrect or Defective Products

If your order arrives damaged, incomplete or different from what you purchased, please contact us as soon as reasonably possible.

Please provide your order number and clear photographs or videos showing the issue, where available. We will assess the matter and explain the next steps.

Products that are defective or fail to meet the requirements of applicable law will be handled in accordance with the Consumer Protection Act and other applicable legislation. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

4. Refunds

Once a return or refund request has been assessed and approved, the refund will generally be issued to the original payment method where possible.

Processing times depend on the payment provider and your bank. We will advise you if additional information is needed.

Refunds required by law will be processed within the applicable statutory timeframe.

5. Exchanges

Exchanges may be arranged where appropriate and subject to stock availability. If an exchange is unavailable, we will discuss the applicable alternatives with you.

6. Product Warranty

Products may be covered by a manufacturer or supplier warranty, depending on the product and its stated warranty terms.

Please retain your proof of purchase and contact us for assistance with a warranty claim. Warranty terms do not exclude any consumer rights that apply by law.

7. Return Shipping

Where a return is requested because an item is defective, damaged, incorrect or otherwise covered by applicable consumer law, return arrangements and costs will be handled in accordance with the law.

For permitted change-of-mind returns, the customer may be responsible for direct return costs where legally allowed and properly disclosed.

8. Contact Us

iTech Central™
Website: https://itechcentral.co.za
Email: itechcentralsa@gmail.com
WhatsApp: +27 81 414 8316

Please contact us before returning a product so that we can assist you.