Shipping policy
iTech Central™ aims to process and deliver orders as efficiently as possible. This policy explains our order processing procedures, delivery estimates and shipping arrangements within South Africa.
1. Order Processing
Orders are processed after payment has been received and confirmed.
Processing times may vary depending on product availability, order verification, supplier arrangements and operational requirements. Orders are not considered dispatched until they have been handed to the courier or delivery provider.
2. Delivery Areas
We aim to deliver to customers throughout South Africa, subject to courier coverage and product availability.
Some remote or outlying locations may require additional delivery time or incur additional delivery charges. Any applicable delivery fees will be displayed at checkout or communicated before the order is finalised.
3. Estimated Delivery Times
Delivery estimates depend on the destination, courier service, stock availability and time of order.
Estimated timeframes will be communicated on the relevant product page, at checkout or through customer support where available.
Unless expressly guaranteed, delivery estimates are not guaranteed delivery dates.
4. Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment is completed.
Any special delivery arrangements or additional charges will be communicated to the customer before proceeding.
5. Tracking Information
Where tracking is available, tracking details will be provided by email, SMS, WhatsApp or another appropriate communication channel after dispatch.
Customers should use the supplied tracking information to monitor delivery progress.
6. Incorrect Delivery Details
Customers are responsible for providing accurate delivery addresses, contact numbers and other information required to complete delivery.
If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Additional charges may apply to address changes or re-delivery where permitted by law and disclosed to the customer.
7. Delays and Delivery Issues
Delivery may be affected by courier disruptions, severe weather, public holidays, operational issues or other circumstances beyond our reasonable control.
If a delivery is delayed, please contact us with your order number so we can assist with available tracking information and follow-up.
This section does not remove any legal obligations we have regarding delivery or non-delivery.
8. Missing, Damaged or Incorrect Orders
Please inspect your order upon receipt. If an item is missing, damaged or incorrect, contact itechcentralsa@gmail.com or WhatsApp +27 81 414 8316 as soon as reasonably possible.
Include your order number and supporting photographs where available. We will investigate and arrange an appropriate resolution in accordance with our Refund and Returns Policy and applicable law.
9. Delivery Confirmation
A courier's tracking record or proof of delivery may be used to investigate a delivery query. If you believe an order has been marked as delivered incorrectly, contact us so that we can investigate.
10. Contact Us
iTech Central™
Website: https://itechcentral.co.za
Email: itechcentralsa@gmail.com
WhatsApp: +27 81 414 8316
